Refund policy

30-day return policy

We want you to feel confident in your purchase. Adaptive Kidz, powered by Capital Kidz, accepts eligible returns requested within 30 days of delivery.

To start a return, email service@adaptivekidz.com with your order number. The item must be unused, in its original condition and undamaged packaging, and include all original parts, accessories, manuals, and tags. Please do not send a product back before receiving return authorization and instructions.

Return shipping

After a return is approved, you may request a discounted prepaid return label from us or arrange your own insured return shipping. If we provide the label, its cost will be deducted from the refund. If an order is refused at delivery, return-shipping costs may be deducted from the refund.

Free return shipping: Coche XL & Maclaren Major Elite

As an exception to the standard return-shipping policy above, Adaptive Kidz provides one prepaid return shipping label at no cost for an approved return of a new, unused Coche XL Lightweight Special Needs Stroller/Transport Chair or Maclaren Major Elite Special Needs Stroller. The product must be in its original, undamaged packaging with all original parts, and the return must be requested within 30 days of delivery.

This offer applies only to orders shipped to and returned from addresses in the contiguous United States. Return authorization is required. Email service@adaptivekidz.com; after approval, we will email a prepaid label for you to download and print.

Cancellations and address changes

To request a cancellation or address change, call 800-422-5439 and email service@adaptivekidz.com with your order number and the words “Cancellation Request” in the subject line. We will do our best to help, but once an order has entered fulfillment or tracking has been created, cancellation or rerouting cannot be guaranteed.

Inspection and restocking fees

There is no restocking fee for an eligible item returned unused, complete, and in its original undamaged packaging. Every return is inspected. A restocking fee may apply, or a refund may be reduced or denied, if the product is used, damaged, incomplete, altered, or missing its original packaging.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 14 business days after the return reaches our warehouse and is inspected for the refund to be processed. Your bank or card issuer may require additional time to post it.

Damaged, defective, or missing items

Inspect the shipment when it arrives and contact us promptly if the product is damaged, defective, or missing parts. We will help document the issue and determine the appropriate replacement, carrier claim, or manufacturer-warranty path. After the 30-day return window, product defects are handled under the applicable manufacturer warranty; our team will help connect you with the manufacturer.

Items that cannot be returned

Gift cards, items marked final sale, and any product specifically identified as non-returnable on its product page cannot be returned. Product-specific restrictions disclosed before checkout also apply.

Fit and configuration

Adaptive chairs and accessories can be highly fit- and configuration-sensitive. Please review measurements, compatibility, and product specifications before purchase, and ask our team for guidance when you are unsure. Fit guidance is informational and does not replace the advice of a qualified clinician or professional fitter.

Contact

Adaptive Kidz is powered by Capital Kidz. Email service@adaptivekidz.com or call 800-422-5439 for return help.