Shipping policy

Last updated: August 11, 2026

United States shipping

Adaptive Kidz currently ships within the United States. We offer free standard shipping on every Adaptive Kidz order to street addresses in the contiguous United States. No code is required.

We cannot ship to P.O. boxes. For Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or another location outside the contiguous United States, email service@adaptivekidz.com before ordering so we can confirm availability and provide a shipping quote. International shipping is not available at launch.

Processing and estimated delivery

Processing and transit times vary by product, configuration, inventory location, and carrier. Some products ship from our Baltimore-area warehouse and others may ship directly from an authorized manufacturer or distribution partner. Any estimate we provide is not a guaranteed delivery date.

When tracking is available, it will be sent to the email or phone number used at checkout. Products in the same order may arrive in separate shipments.

Oversized and appointment deliveries

Certain adaptive chairs or larger packages may use an oversized or freight service. The carrier may contact you to arrange a delivery appointment. You are responsible for providing an accurate street address, phone number, and a safe location where the shipment can be received. Unless expressly stated otherwise, delivery does not include assembly, inside placement, or removal of packaging.

Address changes and cancellations

To request an address change or cancellation, call 800-422-5439 and email service@adaptivekidz.com with your order number as soon as possible. Once an order has entered fulfillment, tracking has been created, or the carrier has accepted the package, we cannot guarantee a cancellation, address change, or reroute.

Delivery inspection, damage, and missing packages

Please inspect the package when it arrives. If the carton or product appears damaged, photograph the carton, shipping label, packaging, and product, keep all packaging materials, and contact us promptly. We will help determine the appropriate carrier claim, replacement, parts, or manufacturer-warranty path.

If tracking shows delivered but you cannot locate the package, check the delivery location, household members, neighbors, and any carrier notice, then contact the carrier and our team promptly. Carrier investigations and remedies are subject to the carrier’s rules.

Delays outside our control

Weather, carrier disruptions, address problems, manufacturer delays, peak periods, and other events outside our reasonable control can delay processing or delivery. We will share material updates we receive and help you work with the carrier, but we are not responsible for a delay caused by those events.

Contact

Questions about shipping or a time-sensitive order? Email service@adaptivekidz.com or call 800-422-5439. Adaptive Kidz is powered by Capital Kidz.